FAQS

 

1. Do I need to book in advance?

a. Yes - all tickets must be booked in advance either through EdFringe.com or Via Hearts e-tickets.   

 

2. Are Concession Tickets available?

a. Concession tickets are available to all people under the age of 18, or over the age of 65.

 

3. Are Family Tickets available?

a. Family tickets are available to admit 2 Adults and 2 Under 18’s to the show all at concession price (Total cost £80) .  All Under 18’s must be accompanied by an adult.

 

4. Cancellations/Refunds? 

a.  Unfortunately once the ticket is purchased it will not be able to be refunded or rescheduled. 

b.  You may wish to sell on your ticket and this is fine as long as the rates for the new ticket holders are appropriate.  E.g.  Concessions can’t be sold on as Full price tickets.  

c.  If we cancel the show – we will look to offer an alternative date in the first instance, but otherwise the ticket will be refunded. 

 

5. Is the show accessible for Wheelchair users or people with specific accessibility requirements?

a. A War Of Two Halves is accessible for wheelchair users, although the route taken for the tour is different to the main party.  However, no action/story will be missed.   Customers with specific accessibility needs should contact us prior to attending the show, so that we can ensure all needs are understood and we will do our best to accommodate.  thisismystoryproductions@gmail.com  

 

6. What should I wear? 

a. The show will take place regardless of the weather (Unless it is extreme conditions). The majority of the show takes place either inside or under the cover of the stadium roof but some sections are exposed to the elements. 

 

7. How do I get to and from Tynecastle Park?

a. There are frequent buses from Haymarket/Dalry to Tynecastle. Lothian bus numbers are 1, 2, 3, 21, 25, 33 and First bus numbers 25, 27, 28 & 427.

b. Some parking is available on the streets nearby; some areas are restricted so please refer to street signage.

 

8. How long does the show last?

a. The show will lasts approximately 90 minutes and 105 minutes. This will be affected by how quickly we are able to move the group from location to location.  

b. The show will conclude at the Supporters bar in the Main Stand.

 

9.  Can we have a drink?

a.  You are welcome (and encouraged!) to enjoy a drink in the bar before or after the show in the Supporters bar.

b.  No drinks will be permitted on the Tour

c.  We would ask that if you have remained in the bar when the next show begins that you are quiet during the start of the show. 

 

9. What Terms and Conditions apply to Tours?

a. You can find our full Terms and Conditions here.

  

11. I have a carer - do they have to pay full fare?

a. Disabled users pay the relevant adult/child fares, while a carer carrying valid identification can enjoy concession prices. Please book the concession ticket and let us know prior to attending the tour that you are a carer.

 

12. What is the appropriate age range?

a.  There is no minimum age range as such, however there are themes discussed to do with War/Death and the occasional use of ‘adult’ language.

b.  We would recommend the show as being suitable for 12+ but it will be at the discretion of parents to decide the appropriateness of the subject matter for their child.

 

13. How do I contact you to ask a question not covered here?

a. Email us on thisismystoryproductions@gmail.com

 

14. Why is there no phone contact?

a.  We are a small theatre company and are currently occupied full time with preparing the show.  However, we will respond to all queries via the link above and will call you if an email will not suffice.

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